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Legal

Return & Refund Policy

BELLROCK COMMERCE LTD, a private company limited by shares registered in England and Wales (company number 17456624), with its registered office at 8 Tobin Close, Liverpool, England, L5 8YQ, United Kingdom (“we”, “us”, “our”), operates the website wellarayonline.com (the “Site”) and sells Wellaray® food supplements to consumers online. You can reach us at support@wellarayonline.com.

This Return & Refund Policy forms part of our Terms of Sale. Effective date: 5 November 2026.

1. In short

  • You can return unopened products in their original sealed packaging within 30 days of delivery.
  • Register the return by e-mail first; we then confirm the return address and instructions by e-mail.
  • You pay the return shipping, and the original shipping charge is not refunded under our voluntary return policy. This does not limit statutory cancellation refunds or rights for faulty, damaged or incorrect items.
  • Refunds go to your original payment method within 14 days of us receiving the return.
  • Damaged, defective or wrong items are replaced or refunded in full — no need to send them back unless we ask.
  • Your statutory rights — the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and your rights under the Consumer Rights Act 2015 for goods that are faulty or not as described — apply in addition to this policy (sections 4 and 6).

2. What can be returned

Because Coffee Booster and Probiotic Blend are food supplements, we can only accept products that are unopened, sealed and in their original packaging, returned within 30 days of the delivery date shown in the carrier’s tracking. Opened or used products cannot be returned or refunded, unless they were damaged, defective or not what you ordered (section 4). For our voluntary return policy, please register the return first so we can provide the correct address. This approval process does not restrict your statutory cancellation rights in section 6.

3. How to return

  1. Register the return. E-mail support@wellarayonline.com within 30 days of delivery with your order number, the product(s) you are returning and the reason.
  2. Approval and instructions. We reply within 2 business days with the approval, the return address and instructions. Please do not send anything before you have them.
  3. Ship it back. Pack the product securely and send it with a tracked service within 14 days of the approval. You pay the return shipping. E-mail us the return tracking number.
  4. Inspection and refund. When the return arrives we check it and refund the product price to your original payment method within 14 days of receipt. Under this voluntary return procedure, the original shipping charge and the return shipping are not refunded. The exceptions for faulty, damaged or incorrect items and statutory cancellation are explained in sections 4 and 6. Refunds made through PayPal, Klarna or a card issuer may take a few extra days to show, depending on their processing times.

4. Damaged, defective or wrong items

If a product arrives damaged, is defective or is not what you ordered, e-mail support@wellarayonline.com as soon as you notice the problem with your order number and clear photos of the product and packaging. We will send a replacement at no cost or refund the full amount you paid, including shipping, as you prefer. You do not need to return the item unless we ask you to, in which case we cover the return cost. This reflects your rights under the Consumer Rights Act 2015: the products must be as described, of satisfactory quality and fit for purpose; you may reject faulty goods for a full refund within 30 days of delivery, and after that you may ask for a repair or replacement and, if that fails, a price reduction or a refund.

5. Cancelling an order

If you want to cancel, e-mail us immediately with your order number. If the order has not been dispatched yet, we cancel it and refund the full amount. Once it has been dispatched, follow the return procedure above.

6. Statutory cancellation right — customers in the UK and the EU

If you live in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your purchase within 14 days from the day after you (or a person you nominate, other than the carrier) receive the products, without giving a reason. Customers in the European Union have the equivalent right under Directive 2011/83/EU. To cancel, send us a clear statement (an e-mail is enough) before the 14 days end; you may use the model form below but do not have to. Send the products back within 14 days of telling us, with tracking; you pay the return postage. We refund all payments received from you, including the standard delivery charge, within 14 days of the day we receive the products back or you send us proof of postage, whichever comes first, using the original payment method. We may deduct an amount for any reduction in the value of the products caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Under regulation 28(3)(a) of those Regulations (and Article 16(e) of Directive 2011/83/EU for EU customers), sealed goods that are not suitable for return for health-protection or hygiene reasons cannot be returned once the seal has been broken. Our products are sealed food supplements, so the cancellation right does not apply to products you have unsealed. Products you have not unsealed can be returned in full.

Our 30-day return window for unopened products (sections 1 to 3) is our own policy and applies in addition to these statutory rights and to your rights under the Consumer Rights Act 2015 for faulty goods; nothing in this policy limits them.

Model cancellation form — To BELLROCK COMMERCE LTD, 8 Tobin Close, Liverpool, England, L5 8YQ, United Kingdom, support@wellarayonline.com: I hereby give notice that I cancel my contract of sale of the following goods: [product(s)], ordered on [date] / received on [date]. Name of consumer: […]. Address of consumer: […]. Date: […].

7. Contact

BELLROCK COMMERCE LTD
Company no. 17456624
Registered in England and Wales
Registered office: 8 Tobin Close, Liverpool, England, L5 8YQ, United Kingdom
E-mail: support@wellarayonline.com