Ordering
Is this a subscription?
No. You pay for a bundle once. Nothing renews, nothing is charged again and there is nothing to cancel.
How can I pay?
Credit and debit cards, PayPal and Apple Pay. The German checkout also offers Klarna.
How fast is dispatch, and how long does delivery take?
Orders are dispatched within 2 business days with a tracking number. Typical standard delivery after dispatch: United States 4 to 7 business days; United Kingdom 7 to 10; Germany, Netherlands, France and Austria 5 to 11; the rest of Europe 10 to 20; Canada 9 to 12; Australia and New Zealand 9 to 14; other destinations 10 to 20. These are estimates, not guarantees.
Where is my order right now?
As soon as the parcel is dispatched you receive the tracking details by email. The Track a parcel page shows the latest scan when you enter your order number, tracking number or email address.
What can be returned?
Unopened products in their original sealed packaging can be returned within 30 days of delivery. Email us first; you pay the return postage and the original shipping charge is not refunded. The refund reaches your original payment method within 14 days of the return arriving. The complete wording is in the Return & Refund Policy.
Could I be charged customs or import fees?
Possibly, on international orders — the UK and Canada are typical examples. Those charges are set by your own country, are not part of our price and are paid by you.
Coffee Booster
Does it affect the taste of my coffee?
No. The powder is flavourless and dissolves as you stir — coffee, tea or water tastes exactly as before.
How much caffeine is in one sachet?
About 30 mg, all from the green coffee bean extract. A regular cup of coffee, by comparison, has around 80–100 mg.
How do I use Coffee Booster?
Tear open a sachet and stir it into your morning drink — coffee, tea or water, hot or iced. One sachet a day; there are 20 in a box. Hot or cold makes no difference.
What does Coffee Booster contain?
Each sachet contains L-Carnitine, green coffee bean extract, green tea extract, mulberry leaf extract, psyllium husk, resistant dextrin, white kidney bean extract. The amount of each is printed on the box.
How many sachets come in a box?
Twenty sachets of 2 g each, 40 g in total. One a day makes a box a 20-day supply.
Anything I should read before using it?
Yes — the directions and the full ingredient list printed on the box. A food supplement is not a replacement for a varied diet. If you are pregnant, breastfeeding, on medication or have a medical condition, ask your healthcare professional before use, and keep the box out of reach of children.
Probiotic Blend
How do I use Probiotic Blend?
Swallow three capsules with a glass of water each morning before you eat. A bottle holds 90, enough for 30 days, and it keeps at room temperature.
What time of day should I take it?
In the morning with a glass of water, before you eat — or as your healthcare professional advises.
Does the bottle need to be refrigerated?
No. The capsules keep at room temperature. A cool, dry cupboard away from direct sunlight is enough.
What does Probiotic Blend contain?
A serving of three capsules contains a multi-strain probiotic blend (68.2 billion CFU) together with turmeric root extract, maca extract, black pepper extract, rhodiola extract, red clover extract, black cohosh extract, common sage extract, grape seed extract. The amount of each is printed on the bottle.
How many capsules come in a bottle?
Ninety. At three a day that makes a bottle a 30-day supply.
Anything I should read before using it?
Yes — the directions and the full ingredient list printed on the bottle. A food supplement is not a replacement for a varied diet. If you are pregnant, breastfeeding, on medication or have a medical condition, ask your healthcare professional before use, and keep the bottle out of reach of children.
Health and safety
Who should check with a healthcare professional first?
Anyone pregnant, breastfeeding, taking medication or managing a medical condition should ask before using any food supplement. Keep both products out of reach of children.
Are these products medicines?
No. Coffee Booster and Probiotic Blend are food supplements, not medicines, and they do not replace a varied diet. Read the label before use and see our disclaimer.